T-Mobile in Kettering, OH Open now

Reviews about T-Mobile

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  March 09, 2020, by Tyler Higgins
  Very friendly and HELPFUL staff. When I went, they showed a deep interest in resolving my billing issue. Update 5/31/17 I wanted to say thanks to Austin at this location for helping me to switch over my plan and working with me to get my new Digits number setup on my phone. Austin was EXTREMELY patient, helpful and knowledgeable about what needed to be done to get to where I wanted to be with my plan. I also want to say thank you to Vic for your help over these past few months, too, with my billing-related questions and issues. You guys rock! Update 8/4/17 Spoke with the store manager Zack about needing to get a 4G LTE CellSpot device for my home, as I live downhill, and he was very friendly and helpful to get exactly what I needed, so that I could enjoy better coverage in my home. I went from having around 7 Mbps of download speeds on average to now over 40 Mbps (5 MBps) after setting up the CellSpot. Truly, these guys are so helpful and I really do appreciate the effort and consideration they put in each time. Someone else mentioned here that they personally drive to this location, despite it being further away from closer T-Mobile stores near them, because they appreciate the quality of service at this particular location. All I can say is that Zack, Vic and Austin make being with T-Mobile a great experience. Update 10/30 I brought in my new Pixel 2 and Zach helped to get it set up and working, but not only did he get it going, he also showed me a promotion that T-Mobile is doing to save me money for bringing a Pixel 2 onto T-Mobile. That's a few hundred in savings, so I REALLY appreciate the lookout, because I wouldn't have none about it otherwise.